Trading Card Product Claims and Compensation Policy

Due to the nature of sealed trading card products, claims involving missing packs, missing contents, abnormal sealing, tampering, or similar issues must be supported by objective evidence that allows us to verify the condition of the shipment and product.

For high-value or bulk orders, we strongly recommend recording a continuous, unedited video showing:

1. the unopened shipping carton,
2. removal of the products from the carton,
3. the condition of the product seals and packaging,
4. opening of the relevant box, and
5. confirmation of the contents or pack quantity.

A video is not the only form of evidence. We may also consider photographs, shipping records, lot information, packaging records, and other objective materials.

However, if a product has already been opened and the original condition cannot be objectively verified, we may be unable to determine when or where the issue occurred. In such cases, compensation may be declined.

We do not determine compensation based solely on the hypothetical value of cards that may have been contained in a missing pack.

Where compensation is approved, the scope of compensation will be determined based on the objectively confirmed shortage or defect. An issue confirmed in one box does not extend to other boxes in the same order: for example, one affected box out of one hundred does not entitle the buyer to compensation for one hundred boxes.

Any goodwill adjustment offered by AiGIVE Co., Ltd. (NACHAN COLLECTIBLES) does not constitute an admission of liability.

We apply these standards to protect both our customers and our company and to ensure that claims are handled consistently and fairly.